Policies
Refund Policy
You have 30 days from delivery to tell us it isn't working for you.
Eligibility
Requests must be made within 30 days of the delivery date. For hygiene reasons, used straps must be hand-washed and dried before return. Free gift items should be returned with the order where the full order is refunded.
How to start a return
Email hello@jawsnap.co with your order number and a sentence about what didn't work. We'll reply within one business day with a return address and instructions.
Return shipping
Return postage is covered by the customer unless the item arrived damaged, faulty or incorrect â in which case we cover it.
Refund timing
Once your return is received and checked, we issue the refund to the original payment method within 3 business days. Banks typically take a further 3â10 days to post it.
Damaged or incorrect items
Send a photo within 7 days of delivery and we'll replace the item or refund you in full â no return needed in most cases.
Last updated September 2026. This template text is a starting point â have it reviewed before launch.